Customer care

Product warranty

Final warranty coverage has not yet been published. Approved terms will be available before sales open.

Before launch

ARATE must confirm the coverage period, eligible defects, exclusions, claim process and available remedies before checkout is activated.

Email care@arateglobale.com with a product question or request for clarification about the planned warranty.

Follow the product-care guidance to help protect the leather, structure and hardware.

Product and gifting support from our UAE team.

UAE availability and delivery details will be confirmed before sales open.

Premium presentation for personal and business gifting.

Simple guidance for keeping every piece composed.